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Frequently Asked Questions

Quick answers to some common questions.

Financial Protection

Is my booking ATOL protected

We provide full financial protection for our package holidays, by way of our Air Travel Organiser's Licence (ATOL) number 9246, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate.

Are you members of ABTA

We are a Member of ABTA, membership number Y0821. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.

About the Company

Are you based in the UK

Yes! Our call centre is based in Royal Wootton Basset, Wiltshire and we have homeworkers based in the UK. Our reservations and customer service team are all UK based.

When were you established

We opened in 2005 and have since sent many 1000’s of guests to some beautiful and inspirational locations which we take great pride in repeatedly servicing and also welcoming first time customers.

What are your brand names

Payments

How Can I pay by Bank transfer

Beneficiary name: Travel Day Ltd

Bank: Barclays Bank PLC

Account number: 80312193

Sort-code: 20-72-16

 

IMPORTANT

Please include your booking reference as your payment reference.

This transaction will show on your statement as payment to Travel Day Ltd.

Can I pay my Balance online

Each brand has its own user account sections. Please visit the below based on which of our brands you have booked with, once you have created an account you will be able to see your full booking details and make balance payments: